Refund policy

🛡️ Return & Refund Policy – Dangle Bells

At Dangle Bells, your satisfaction is important to us. We strive to provide a smooth and worry-free shopping experience while ensuring the quality of our products.

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🛡️ Our 30-Day Money-Back Guarantee

Every order is covered by our 30-Day Money-Back Guarantee. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we will send you a replacement or issue a full refund, at no extra cost to you.

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📦 Return Eligibility

Returns and refunds are accepted only for items that arrive damaged, defective, or incorrect.

We do not accept returns or offer refunds for change of mind or personal preference. Please review the product description, photos, and size information carefully before placing your order. If you have any questions, our team will be happy to help before you buy.

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⏰ Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery so we can resolve the issue as quickly as possible.

Requests submitted after this period may not be eligible for resolution.

📧 Contact: danglebells.shop@outlook.com

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📸 Reporting an Issue

To process your request, please include:

  • Clear photos of the product
  • Photos of the packaging
  • Your order number

Providing this information will help us process your request more efficiently.

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🔧 Claims Review Process

Once your request has been submitted and approved, our team will review the situation and provide an appropriate solution.

Depending on the circumstances, we may offer:

  • A replacement product
  • A full refund
  • An alternative resolution agreed with you

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🚚 Return Shipping Costs

For damaged, defective, or incorrect items, Dangle Bells covers all costs. In most cases, you will not need to send the item back.

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❌ Non-Returnable Cases

Returns and refunds will not be accepted in the following cases:

  • Change of mind or personal preference
  • The item has been damaged after delivery through misuse or improper handling
  • The item shows normal wear and tear from regular use
  • The request was submitted without contacting our customer support team first

Please note that each ornament is handmade, so small differences in shape, color, or finish are normal and are not considered defects.

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💰 Refunds

Once your refund has been approved, it will be issued to the original payment method used for the purchase.

Please note that it may take up to 10 business days for the funds to appear in your account, depending on your financial institution.

If you have not received your refund after this period, please contact us:

📧 danglebells.shop@outlook.com

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🛡️ Our Commitment

We take pride in the quality of our products and are committed to supporting you.

If you experience any issues with your order, please reach out to us. Our team will do everything possible to find a fair and satisfactory solution.

📧 danglebells.shop@outlook.com