Refund policy
🛡️ Return & Refund Policy – EverWalk
At EverWalk, your satisfaction is important to us. We strive to provide a smooth and worry-free shopping experience while ensuring the quality of our products.
━━━━━━━━━━━━━━━
📦 Return Eligibility
To be eligible for a return or refund, the following conditions must be met:
• The item must be unused and in its original condition
• The item must not show signs of damage caused by improper use or handling
• Proof of purchase may be required
━━━━━━━━━━━━━━━
⏰ Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery so we can resolve the issue as quickly as possible.
Requests submitted after this period may not be eligible for resolution.
📧 Contact: everwalk.store@outlook.com
━━━━━━━━━━━━━━━
🔧 Claims Review Process
Once your request has been submitted and approved, our team will review the situation and provide an appropriate solution.
Depending on the circumstances, we may offer:
• A replacement product
• A refund
• An alternative resolution deemed appropriate by our support team
━━━━━━━━━━━━━━━
🚚 Return Shipping Costs
Change of Mind
Return shipping costs are the responsibility of the customer.
Damaged, Defective, or Incorrect Items
EverWalk will cover any costs associated with the issue and will provide a replacement or another suitable solution.
━━━━━━━━━━━━━━━
📸 Reporting an Issue
If your order arrives damaged or incorrect, please contact us within 14 days of delivery and include:
• Clear photos of the product
• Photos of the packaging
• Your order number
Providing this information will help us process your request more efficiently.
━━━━━━━━━━━━━━━
❌ Non-Returnable Items
Returns may not be accepted in the following cases:
• The item has been used or altered
• The item has been intentionally damaged
• The item shows normal wear and tear from regular use
• The return request was submitted without contacting our customer support team first
━━━━━━━━━━━━━━━
💰 Refunds
Once your refund request has been approved and processed, the refund will be issued to the original payment method used for the purchase.
Please note that it may take up to 10 business days for the funds to appear in your account, depending on your financial institution.
If you have not received your refund after this period, please contact us:
━━━━━━━━━━━━━━━
🛡️ Our Commitment
We take pride in the quality of our products and are committed to supporting both you and your dog.
If you experience any issues with your order, please reach out to us. Our team will do everything possible to find a fair and satisfactory solution.